Digi­tal Com­pa­n­ion for intel­li­gent sup­port and inter­ac­ti­ve expe­ri­ence

The pro­ject »Digi­tal Com­pa­n­ion for intel­li­gent assis­tance and inter­ac­ti­ve expe­ri­ence« (short »DiCo«) pur­sues the inno­va­ti­ve approach to pro­mo­te digi­ti­sa­ti­on in care through the deve­lo­p­ment of an AI-con­trol­led assis­tance sys­tem. Care insti­tu­ti­ons are sup­port­ed both in the digi­tal trans­for­ma­ti­on pro­cess and in the sel­ec­tion of sui­ta­ble tech­no­lo­gy.

The »Digi­tal Com­pa­n­ion« is able to …

• sen­si­ti­se nur­ses and mana­gers in care insti­tu­ti­ons to suc­cess fac­tors of the digi­tal trans­for­ma­ti­on in care,
• assess the organisation's sta­te or rea­di­ness of deve­lo­p­ment with regard to digi­tal trans­for­ma­ti­on,
• metho­di­cal­ly sup­port the par­ti­ci­pa­to­ry deve­lo­p­ment of a digi­ti­sa­ti­on stra­tegy in such a way that the focus of digi­ti­sa­ti­on is on the con­cre­te needs of staff and the peo­p­le to be cared for,
• pro­vi­de sui­ta­ble e‑learning for­mats,
• ana­ly­se spe­ci­fic requi­re­ments for digi­tal tech­no­lo­gies accor­ding to pro­ces­ses and con­di­ti­ons in the care faci­li­ty,
• pro­po­se appro­pria­te tech­no­lo­gies and iden­ti­fy their requi­re­ments, advan­ta­ges and dis­ad­van­ta­ges as well as trai­ning needs.

With the help of AI, the Digi­tal-Com­pa­n­ion is con­text-sen­si­ti­ve ("takes into account the situa­ti­on of the users"), user-ori­en­ted ("tar­get group-spe­ci­fic and user-fri­end­ly wit­hout the need for pri­or know­ledge"), dyna­mic ("pre­sen­ta­ti­on and con­tent based on user input"), mul­ti­me­dia ("dif­fe­rent media for­mats such as text, image, video"), mul­ti­mo­dal ("dif­fe­rent input and out­put opti­ons / dif­fe­rent input and out­put devices") and self-lear­ning ("lear­ns from user input and feed­back").

The pro­ject addres­ses the core pro­blems of digi­tal trans­for­ma­ti­on in care: Decis­i­ons to purcha­se cer­tain tech­no­lo­gies are often taken impul­si­ve­ly and often sole­ly by the manage­ment level of social orga­ni­sa­ti­ons. Digi­ti­sa­ti­on is redu­ced to indi­vi­du­al tech­no­lo­gies and not unders­tood as an orga­ni­sa­tio­nal trans­for­ma­ti­on pro­cess. The effects of tech­no­lo­gy on struc­tures and pro­ces­ses in the orga­ni­sa­ti­on are negle­c­ted. The pro­cess of digi­ti­sa­ti­on is not embedded in stra­te­gic con­side­ra­ti­ons and is not based on the employee requi­re­ments. The com­pe­tence deve­lo­p­ment of employees is negle­c­ted.

In con­trast, DiCo reli­es on a digi­tal assis­tance sys­tem for a par­ti­ci­pa­to­ry, stra­te­gic, demand-ori­en­ted trans­for­ma­ti­on pro­cess accom­pa­nied by the deve­lo­p­ment of skills.

The fin­dings from the pro­ject will be published and made available to all care insti­tu­ti­ons.